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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jennifer Doughty

October 1, 2025

5  out of  5
rating by Jennifer Doughty
"Great experience following an unfortunate deer incident. It was very easy to file the claim on the app. Anna checked in frequently to answer my questions, provide information, and even helped line up a rental car during repairs. Thank you"
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Sheena Cosby

September 29, 2025

5  out of  5
rating by Sheena Cosby
"Anna is fantastic! She’s friendly, knowledgeable, and always quick to help. Highly recommended!"
We responded:
"Thank you so much for your wonderful feedback about Anna! It's great to hear that her friendly and knowledgeable service has made such a positive impact. Your recommendation means a lot to us, and we're delighted to have you as a valued customer. If there's anything else we can assist you with, please let us know."
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Eric Badger

September 29, 2025

5  out of  5
rating by Eric Badger
"Amazing customer service here always! Friendly staff, very knowledgeable people"
We responded:
"Thank you, Eric, for sharing your positive experience with us! We're delighted to hear that our team has been friendly and knowledgeable in assisting you. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
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Caroline Pribanich

September 22, 2025

5  out of  5
rating by Caroline Pribanich
"One of the best insurance agents/office I’ve ever worked with! From initially setting up and choosing my policy to ensure I have the coverage I need and want to submitting a small windshield glass repair. Ally, who has helped me from the beginning is amazing and so responsive on communication. I couldn’t ask for better service and support! Thank you so much!"
We responded:
"Thank you, Caroline, for sharing your positive experience with us. It's wonderful to hear that Ally and our team have been able to provide you with the service and support you deserve. We're glad to have assisted you in setting up your policy and handling your windshield repair smoothly. Your feedback means a lot to us, and we're here to help whenever you need."
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Kate DeHart

September 11, 2025

5  out of  5
rating by Kate DeHart
"I am another Agents wife & Austin is a genuinely great guy. If you are looking for a local agent in Cleveland, he is your guy."
We responded:
"Thank you, Kate, for sharing such a positive review. It's wonderful to hear that you had a great experience with our agency. Your recommendation means a lot, especially coming from someone familiar with the industry. If there's anything more we can do for you, feel free to let us know."
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Hank DeHart

September 10, 2025

5  out of  5
rating by Hank DeHart
"Austin is high integrity and genuinely cares about people. He’s a family man and an all around great dude."
We responded:
"Thank you, Hank, for sharing your thoughts. It's wonderful to hear that you appreciate our teams integrity and genuine care. Your feedback is greatly valued and helps us continue to provide the best service possible."
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Sandy Bowen

August 8, 2025

5  out of  5
rating by Sandy Bowen
"It was great working with Katie. She has been such a joy. Always cheerful. Patient with my questions. Knowledge of her product – excellent. Follow through is perfection. Making this easy for me – A+. Great member of your team! I highly recommend Katie at Austin Murray State Farm."
We responded:
"Thank you, Sandy, for sharing your experience with Katie. It's wonderful to hear how her cheerful demeanor and excellent product knowledge made your experience so positive. We're delighted that her patience and follow-through stood out to you. Your recommendation means a lot to us, and we're proud to have Katie as part of our team."
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Alex Ferenchuk

August 5, 2025

5  out of  5
rating by Alex Ferenchuk
"With everything being online or in an app its nice to be able to reach out to an agent and get a prompt response to resolve an issue! Thank you Stephanie!"
We responded:
"Thank you, Alex, for sharing your positive experience with us. It's great to hear that Stephanie was able to assist you promptly. We appreciate your feedback and are glad to know that having direct access to our team makes a difference for you. Your satisfaction is important to us, and we're here whenever you need assistance."
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Kayla Anderson

August 4, 2025

5  out of  5
rating by Kayla Anderson
"austin murray state farm is truly one of a kind. very responsive, phenomenal customer service, and fantastic with answering questions with all things insurance."
We responded:
"Thank you, Kayla, for sharing your experience with us. It's wonderful to hear that you found our team responsive and helpful with your insurance questions. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
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Melissa Teague

July 24, 2025

5  out of  5
rating by Melissa Teague
"Everyone has been very informative and listened to what I wanted and needed. Ms. Katie has been just wonderful. She's been a delight to work with. She has made my process of switching insurance an absolute breeze. I can't say thank you enough!! Keep up the excellent service."
We responded:
"Thank you so much for sharing your experience, Melissa. It's fantastic to hear that our team, especially Ms. Katie, was able to make your transition to our insurance services smooth and enjoyable. Your kind words and appreciation mean a lot to us. We are committed to maintaining the high level of service you've experienced. If there's anything else you need, feel free to reach out."
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Jake Thompson

July 23, 2025

5  out of  5
rating by Jake Thompson
"Very helpful and nice staff and good rates."
We responded:
"Thank you, Jake, for sharing your positive experience with us. We're delighted to hear that our team was helpful and that you found our rates to be good. Your feedback is greatly appreciated and encourages us to continue providing excellent service."
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Ashley White

July 15, 2025

5  out of  5
rating by Ashley White
"Love State farm. They have taken great care of me and make the claims process so easy. Great people and super friendly."
We responded:
"Thank you, Ashley, for sharing your positive experience with us. It's wonderful to hear that you find our team friendly and the claims process easy. We're committed to providing excellent service and are glad to know we’ve met your expectations. Your feedback is greatly appreciated."
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Edward Tristan

July 9, 2025

5  out of  5
rating by Edward Tristan
"Allie was very helpful and diligent about getting me A good full coverage policy. A lot more helpful than other companies definitely would recommend going through their agency."
We responded:
"Thank you, Edward, for sharing your positive experience with Allie. It's wonderful to hear that she was able to assist you in finding a full coverage policy that meets your needs. We appreciate your recommendation and are glad to have been more helpful than other companies. Your feedback is invaluable to us."
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Reese Ganster

July 4, 2025

4  out of  5
rating by Reese Ganster
"I had a great experience working with Anna. She was kind and courteous and didn’t lead with the typical cold call approach to our conversation. Beyond Anna the team at Austin Murray was knowledgeable and made me feel that no question was too “stupid” to be asked. Would recommend to anyone looking for a professional and attentive experience!"
We responded:
"Thank you, Reese, for sharing your experience with us. It's wonderful to hear that Anna and the team made you feel comfortable and valued during your interactions. We strive to provide a professional and attentive service, and it's great to know that we met your expectations. Your recommendation means a lot to us, and we appreciate your feedback. If there's anything else we can do for you, please let us know."
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Jess

July 4, 2025

5  out of  5
rating by Jess
"Easy to work with and very helpful."
We responded:
"Thank you, Jess, for your wonderful feedback! It's great to hear that you found the experience easy and helpful. Your satisfaction is our priority, and we're glad we could assist you with your auto insurance needs."
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Janicely Castro

July 3, 2025

5  out of  5
rating by Janicely Castro
"So thankful for Austin & the team at StateFarm!! The office is great and their agents are friendly, knowledgeable, and always quick to respond. I've had a great experience with them thus far :)"
We responded:
"Thank you, Janicely, for sharing your positive experience with us! We're delighted to hear that you appreciate the friendly and knowledgeable service from the team. It's wonderful to know that our quick responses and great office environment have made your experience enjoyable. Your feedback means a lot to us, and we're here to assist you whenever you need."
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Hannah G

July 3, 2025

5  out of  5
rating by Hannah G
"Highly recommend! The team at this insurance agency was knowledgeable, responsive, and easy to work with. They helped me find the right coverage at a competitive rate and explained everything clearly. I really appreciated their professionalism and attention to detail. Excellent customer service from start to finish!"
We responded:
"Thank you so much for your kind words and recommendation, Hannah. We're delighted to hear that our team was able to assist you effectively and provide the coverage you needed. It's wonderful to know that you appreciated our professionalism and attention to detail. Your feedback motivates us to continue delivering excellent customer service. If you have any more questions or need further assistance, feel free to reach out."
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Garrett Rader

July 3, 2025

5  out of  5
rating by Garrett Rader
"Best office around! Everyone is always so nice, and helpful especially Anna!"
We responded:
"Thank you, Garrett, for sharing your positive experience with us! We're delighted to hear that you find our office welcoming and helpful. Anna will be pleased to know she made such a great impression. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
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Katie Hughett

July 2, 2025

5  out of  5
rating by Katie Hughett
"Couldn’t be happier with Austin Murray State Farm!"
We responded:
"Katie, Thank you for trusting our team with all your Insurance needs."
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Kendall Harris

July 2, 2025

5  out of  5
rating by Kendall Harris
"Everyone at Austin Murray has a person-first (not sales-first) approach. They unconditionally prioritize their customers’ individual needs and support them throughout their insurance journey. From Anna’s warm, spirited greeting when someone walks through the door to Stephanie’s thoughtful, insightful insurance advice given along the way, the Austin Murray State Farm team serves with purpose and care!"
We responded:
"Thank you, Kendall, for sharing your experience with us. It's wonderful to hear that our team's person-first approach made a positive impact on your insurance journey. Anna and Stephanie will be delighted to know their efforts are appreciated. We are committed to supporting our customers with purpose and care, and your feedback reinforces our dedication to this mission. Your kind words mean a lot to us."
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Laura Howse

July 2, 2025

5  out of  5
rating by Laura Howse
"Office staff is very quick to answer emails and explain complex insurance scenarios in a simple way."
We responded:
"Thank you, Laura, for sharing your positive experience with our office staff. It's great to hear that our team was able to respond quickly and simplify complex insurance scenarios for you. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
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layden badgett

July 1, 2025

5  out of  5
rating by layden badgett
"Absolutely amazing experience with Austin’s State Farm team! Katie was show-stopping, knowledgeable, quick, and incredibly helpful. Anna made us feel so welcome and ensured all our needs were met with care. Top-tier service from start to finish!"
We responded:
"Thank you so much for sharing your experience with our team! It's wonderful to hear that Katie and Anna were able to provide you with such exceptional service. We're delighted that you felt welcomed and well taken care of throughout the process. Your feedback is greatly appreciated and motivates us to continue delivering top-tier service. If there's anything else we can assist you with, please let us know."
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Ashley

July 1, 2025

5  out of  5
rating by Ashley
"Very friendly and helpful!"
We responded:
"Thank you, Ashley, for sharing your positive experience! It's wonderful to hear that you found our team friendly and helpful. Your feedback is greatly appreciated and motivates us to continue providing excellent service. If you ever have any questions or need assistance, feel free to reach out. "
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Shane Harris

June 30, 2025

5  out of  5
rating by Shane Harris
"Patient and workable. Nice people."
We responded:
"Thank you, Shane, for sharing your positive experience with us. We're glad to hear that you found our team patient and workable. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
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Andrew Barber

June 17, 2025

5  out of  5
rating by Andrew Barber
"Austin Murray and his team has been taking care of my family for almost 5 years now. I don’t have a bad thing to say about this team, I highly recommend you give them a chance to earn your business!"
We responded:
"Thank you, Andrew, for your kind words and for trusting us with your family's insurance needs over the years. We're delighted to hear that you've had such a positive experience with our team. Your recommendation means a lot to us, and we're committed to continuing to provide you with excellent service."